Terms of service
Overview
This website is operated by Patell.
By accessing this website, using our services or purchasing a product, you agree to these Terms of Service and the policies referenced on this website.
Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.
1. Eligibility
By placing an order, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is accurate and complete.
You must use this website only for lawful purposes.
2. Product Information
We take reasonable care to ensure that product descriptions, images, features and other information are accurate.
However, minor differences may occur between production batches, packaging may change, and colours may vary depending on your screen.
The products and quantities included in your order are those shown on the product page and in your order confirmation.
3. Product Use and Health Information
Unless expressly stated otherwise, our products are intended for general wellness, lifestyle or activity-support purposes.
They are not intended to diagnose, treat, cure or prevent any illness, injury or medical condition.
Information provided on this website is for general informational purposes only and is not medical advice.
Stop using a product if it causes pain, numbness, tingling, skin irritation or increased discomfort.
If you have an existing injury or medical condition, have recently undergone surgery, or are unsure whether a product is suitable for you, seek advice from a qualified healthcare professional.
Individual experiences and results may vary.
4. Orders
Placing an order constitutes an offer to purchase the products included in that order.
We may reject or cancel an order before fulfilment if a product is unavailable, payment cannot be authorised, information contains an obvious error, delivery is unavailable, fraudulent activity is reasonably suspected, or another legitimate issue prevents fulfilment.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
5. Prices and Payment
Prices are shown in the currency applicable to the selected market or at checkout.
Applicable taxes, delivery charges and other costs will be displayed before purchase where required.
Prices may change at any time, but changes will not normally affect an order that has already been accepted.
Payment must be made using a payment method available at checkout.
6. Promotions and Discount Codes
Promotions and discount codes may be subject to expiry dates, product restrictions, minimum purchase requirements or usage limits.
Unless stated otherwise, promotions cannot be exchanged for cash or combined with other offers.
Promotional terms do not affect mandatory consumer rights.
7. Delivery
Available shipping methods, costs and estimated delivery periods are shown at checkout or described in our Shipping Policy.
Delivery estimates are provided in good faith but are not guaranteed unless a specific delivery date has been expressly agreed.
International orders may be affected by customs procedures, carriers, public holidays, weather or other circumstances outside our reasonable control.
8. Taxes, Customs and Import Charges
Depending on the destination, orders may be subject to import duties, taxes, customs charges or handling fees.
Unless checkout clearly states that these charges are included, they may be payable by the recipient.
Customers are responsible for complying with any applicable import restrictions in their destination country.
9. Returns, Refunds and Product Issues
Returns and refunds are governed by our Returns & Refunds Policy.
Additional rights may apply where a product is faulty, damaged, incorrect, unsafe, not as described or otherwise fails to comply with applicable consumer law.
Nothing in our voluntary return or warranty policies reduces any mandatory legal rights available to you.
10. Intellectual Property
Unless otherwise stated, the content of this website, including branding, photographs, graphics, videos, written material, illustrations and page designs, belongs to us or is used with permission.
You may use the website for personal, non-commercial purposes.
You may not reproduce, distribute, sell, modify or commercially exploit website content without permission except where permitted by applicable law.
11. Reviews and User Content
If you submit a review, photograph, testimonial, comment or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, abusive, defamatory or infringing.
You grant us permission to use and display content you voluntarily submit in connection with operating and promoting the store, subject to applicable law.
We may moderate or remove content where reasonably necessary.
12. Prohibited Uses
You must not use this website for unlawful, fraudulent or abusive purposes.
You must not interfere with the security or operation of the website, transmit malicious software, impersonate another person, provide fraudulent payment information or infringe the rights of others.
13. Third-Party Services
The website may use third-party services for payments, delivery, analytics, hosting and other functions.
Those services may be subject to their own terms and privacy policies.
14. Website Availability
We aim to keep the website accurate, secure and available, but uninterrupted or error-free access cannot be guaranteed.
We may update, suspend or modify parts of the website for maintenance, security, legal or operational reasons.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful or would restrict mandatory consumer rights.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.
16. Privacy
Our collection and use of personal information are described in our Privacy Policy.
Cookies and similar technologies are handled in accordance with our privacy and cookie settings.
17. Changes to These Terms
We may update these Terms to reflect changes to our website, products, services, legal requirements or business operations.
The Terms applying to a purchase will normally be those in effect when the order was placed.
18. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Governing Law and Disputes
These Terms are subject to applicable law, without limiting any mandatory consumer protections available to you in your country or region.
Nothing in these Terms prevents a consumer from using any court, authority or dispute-resolution process available to them under applicable law.
Before starting formal proceedings, we encourage you to contact us so that we can attempt to resolve the issue directly.
20. Contact
For questions about these Terms, please contact us using the contact information provided on our website.