Shipping policy
Order Processing
Orders are processed before dispatch. Processing times may vary during weekends, public holidays, promotional periods or periods of unusually high demand.
Once your order has been dispatched, you will receive a shipping confirmation containing available tracking information.
Orders cannot always be amended or cancelled after processing has begun.
Delivery Destinations
We ship to the countries and regions made available at checkout.
Delivery availability may depend on your address, carrier coverage, customs requirements and local restrictions.
If we are unable to deliver to the address provided, we may cancel the order and issue an appropriate refund.
Shipping Costs
Available shipping methods and applicable charges are displayed at checkout before payment is completed.
Any free-shipping promotion is subject to the conditions displayed on the website at the time of purchase.
Estimated Delivery Times
Estimated delivery times may be shown at checkout, on the relevant product page or in your order confirmation.
Delivery estimates begin after the order has been processed and dispatched.
Delivery dates are estimates and are not guaranteed unless a specific delivery date has been expressly agreed.
Tracking
Where tracking is available, tracking information will be provided after dispatch.
Tracking information may take some time to update after the parcel has been transferred to the carrier.
Delivery Delays
Delivery may occasionally be delayed by circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, customs procedures, transport disruption, high seasonal demand or incorrect delivery information.
If your order is significantly delayed, please contact us using the contact information provided on our website.
Incorrect or Incomplete Addresses
Customers are responsible for checking that the delivery information submitted at checkout is accurate and complete.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch has begun.
Additional delivery or return costs caused by incorrect or incomplete information may be charged or deducted from a refund where permitted by applicable law.
Failed Delivery and Uncollected Parcels
If a delivery cannot be completed, the carrier may make another delivery attempt, leave the parcel at an authorised location, deliver it to a collection point or provide instructions for rearranging delivery.
Customers are responsible for following the carrier's instructions and collecting parcels within any stated collection period.
Lost or Missing Parcels
If your parcel has not arrived within the expected period or tracking shows no meaningful progress, please contact us.
We may ask you to confirm your delivery information and provide details required to investigate the shipment.
Where a shipment is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with applicable law.
Damaged Parcels
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, please contact us promptly with your order information, a description of the damage and photographs of the parcel, packaging and product where possible.
International Orders, Customs and Import Charges
International orders may be subject to customs procedures, import duties, taxes or handling charges imposed by the destination country.
Unless checkout clearly states that these charges are included, the recipient may be responsible for paying them.
Customs processing may affect delivery times and is outside our direct control.
Customers are responsible for ensuring that products ordered may legally be imported into their destination country.
Consumer Rights
Nothing in this Shipping Policy limits any responsibility or consumer right that cannot legally be excluded under applicable law.
Where local law provides additional delivery rights or protections, those rights will continue to apply.
Changes to This Policy
We may update this Shipping Policy to reflect changes to carriers, delivery services, legal requirements or our business operations.
The shipping terms applying to an order will normally be those available at the time the order was placed.