Algemene voorwaarden
Overview
This website is operated by the business identified in the legal and contact information provided on this website.
Throughout these Terms of Service, the terms “we”, “us” and “our” refer to the website operator.
By accessing this website, using any part of it or purchasing a product, you agree to be bound by these Terms of Service and any policies referenced on the website.
Please read these Terms of Service carefully before using the website.
Nothing in these terms affects your statutory rights as a consumer.
1. Eligibility
By placing an order through this website, you confirm that:
- You are legally capable of entering into a binding contract
- You are at least 18 years old
- The information you provide is accurate, complete and current
- You are purchasing products for lawful purposes
You must not use the website or our products for any unlawful or unauthorised purpose.
2. Product Information
We take reasonable care to ensure that product descriptions, images, dimensions, features and other information shown on the website are accurate.
However:
- Colours may vary depending on your screen or device
- Product packaging may vary from images shown
- Minor differences may occur between production batches
- Images may contain props or accessories that are not included
The products and quantities included in your purchase will be described on the relevant product page and in your order confirmation.
Product information is provided for general informational purposes only and must not be treated as medical advice.
3. Product Use and Health Information
Our products are intended as general wellness, lifestyle or activity-support products unless expressly stated otherwise.
They are not intended to diagnose, treat, cure or prevent any illness, injury or medical condition.
You are responsible for deciding whether a product is appropriate for your individual needs.
Products must be worn, adjusted, cleaned and used in accordance with the instructions supplied.
Stop using the product if it causes:
- Pain
- Numbness
- Tingling
- Skin irritation
- Discolouration
- Increased discomfort
You should seek advice from an appropriately qualified healthcare professional if:
- You have an existing injury or medical condition
- You have recently undergone surgery
- Your symptoms are severe, persistent or worsening
- You experience swelling, locking, instability or loss of movement
- You are uncertain whether the product is suitable for you
Individual experiences and results may vary.
4. Orders
Placing an order constitutes an offer to purchase the products listed in your order.
After placing an order, you may receive an automatic acknowledgement confirming that the order has been received. This acknowledgement does not necessarily mean that the order has been accepted.
A binding contract is formed when we send confirmation that the order has been accepted or dispatched, whichever occurs first.
We may reject or cancel an order before acceptance where:
- A product is unavailable
- Product or pricing information contains an obvious error
- Payment cannot be authorised
- Fraudulent or unauthorised activity is reasonably suspected
- Delivery is unavailable to the address provided
- The order appears to be intended for unauthorised resale
Where payment has already been taken for a cancelled order, the amount paid will be refunded to the original payment method.
5. Order Information
You are responsible for checking that all information supplied during checkout is accurate.
This includes:
- Your name
- Delivery address
- Billing information
- Email address
- Telephone number where requested
- Product selection
- Quantity
Please contact us promptly if you identify an error.
We cannot guarantee that an order can be changed or cancelled after processing or dispatch has begun.
We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you, although we will take reasonable steps to assist where possible.
6. Prices and Payment
All prices are displayed in the currency shown on the website or at checkout.
Applicable taxes, delivery charges and other costs will be displayed before the order is submitted where required.
We may change prices at any time. Price changes will not affect orders that have already been accepted.
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Where an obvious pricing error has occurred, we may cancel the affected order and refund any payment already received.
7. Discount Codes and Promotions
Discount codes and promotional offers:
- Must be used in accordance with their stated conditions
- Cannot be exchanged for cash
- May be limited to one use per customer or order
- May exclude certain products or delivery charges
- Cannot normally be combined unless expressly stated
- May be amended or withdrawn before an order is placed
Discount codes must be entered during checkout.
We are not required to apply a discount retrospectively after an order has been completed.
Promotional terms do not affect your statutory rights.
8. Delivery
Available delivery methods, estimated delivery periods and charges are displayed at checkout or in the Shipping Policy.
Delivery estimates are provided in good faith but are not guaranteed unless a specific delivery date has expressly been agreed.
Unless another period has been agreed, products will be delivered without undue delay and normally within 30 days after the contract is formed.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs procedures
- Severe weather
- Transport disruption
- Industrial action
- Public emergencies
- Incorrect or incomplete delivery information
Responsibility for the product remains with us until it is delivered to you, or to a person or location identified by you, as required by applicable law.
Please contact us if an order is significantly delayed, missing or appears damaged upon arrival.
9. International Orders, Customs and Taxes
Where international delivery is available, you may be responsible for import duties, taxes, customs charges or handling fees imposed by the destination country unless checkout expressly states that these costs are included.
We do not control these charges and cannot predict their amount.
You are responsible for complying with the laws and import requirements of the delivery destination.
Nothing in this section limits any responsibility placed on us by applicable law.
10. Cancellation, Returns and Refunds
Your rights to cancel an order, return a product or request a refund are explained in the Returns & Refunds Policy.
For most products purchased online, UK consumers have the right to notify the seller of cancellation within 14 days of receiving the product and then have a further 14 days to return it.
Separate rights apply where a product is faulty, damaged, not as described or otherwise fails to meet legal requirements.
Nothing in these Terms of Service or the Returns & Refunds Policy limits your statutory consumer rights.
11. Faulty or Misdescribed Products
Products supplied to consumers must be:
- Of satisfactory quality
- Fit for their usual or expressly agreed purpose
- As described
Please contact us promptly if you believe that a product is faulty, damaged, incomplete or not as described.
Depending on the circumstances and applicable law, you may be entitled to:
- Reject the product and receive a refund
- Request a repair or replacement
- Receive a price reduction
- Exercise another available legal remedy
These rights are separate from any voluntary guarantee or change-of-mind returns policy.
12. Intellectual Property
Unless otherwise stated, all content on this website belongs to us or is used with permission.
This includes:
- Product photographs
- Graphics
- Logos
- Branding
- Written content
- Videos
- Illustrations
- Icons
- Page layouts
- Website designs
You may access and use the website for personal, non-commercial purposes.
You must not copy, reproduce, republish, distribute, sell, modify, scrape or commercially exploit website content without prior written permission.
Nothing in these terms transfers any intellectual property rights to you.
13. Reviews, Feedback and User Content
Where you submit a review, photograph, testimonial, comment or other content, you confirm that:
- It is truthful and based on your genuine experience
- You own it or have permission to submit it
- It does not infringe another person’s rights
- It is not unlawful, abusive, defamatory, misleading or obscene
- It does not contain malicious software, advertising or spam
You grant us a non-exclusive, worldwide and royalty-free licence to use, reproduce, display, format and publish the submitted content in connection with operating and promoting the business.
We may moderate or remove content where reasonably necessary.
We will not edit, suppress or present reviews in a manner intended to mislead consumers.
14. Prohibited Uses
You must not use the website:
- For unlawful, fraudulent or abusive activity
- To infringe another person’s rights
- To transmit viruses, malware or harmful code
- To interfere with the security or operation of the website
- To collect personal information without permission
- To impersonate another person or organisation
- To submit false orders or payment information
- To copy or scrape website content for commercial purposes
- To bypass access or security restrictions
We may suspend or restrict access where we reasonably believe these terms have been breached.
15. Third-Party Services and Links
The website may use or link to third-party services, including:
- Payment processors
- Delivery providers
- Analytics providers
- Social media platforms
- Website applications
Third-party services are governed by their own terms and privacy policies.
We are not responsible for third-party content or services outside our reasonable control.
Nothing in this section excludes any responsibility that cannot legally be excluded.
16. Website Availability
We aim to keep the website accurate, secure and accessible.
However, we do not guarantee that access will always be uninterrupted or error-free.
We may suspend, update or modify the website for:
- Maintenance
- Technical improvements
- Security
- Legal compliance
- Operational reasons
We are not responsible for temporary unavailability caused by circumstances outside our reasonable control, except where responsibility cannot legally be excluded.
17. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory consumer rights
- Any other liability that cannot legally be excluded
Where you purchase as a consumer, we are responsible for foreseeable losses resulting from our breach of contract or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
We are not responsible for business losses where a product was purchased wholly or mainly for personal use.
You remain responsible for using products in accordance with their instructions and for seeking appropriate professional advice where necessary.
18. Privacy and Cookies
The collection and use of personal information are governed by the Privacy Policy.
The use of cookies and similar technologies is explained in the Cookie Policy or cookie notice.
These policies form part of the terms governing your use of the website.
19. Changes to These Terms
We may update these Terms of Service to reflect changes in:
- Applicable law
- Products or services
- Payment or delivery arrangements
- Website functionality
- Security or operational requirements
The terms applying to an order will normally be those available when the order was placed.
Material changes will not retrospectively remove rights that have already arisen under an accepted order.
20. Severability
If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
The affected provision will be limited only to the extent necessary to make it lawful and enforceable.
21. Waiver
If we do not immediately enforce a right under these terms, this does not mean that the right has been waived.
Any waiver will apply only where it is clearly given and only to the specific circumstances concerned.
22. Entire Agreement
These Terms of Service, together with the policies and information referenced on the website, form the agreement between you and us concerning your use of the website and any accepted order.
Nothing in this section excludes any statement or right that cannot legally be excluded.
23. Governing Law and Disputes
These Terms of Service and any contract formed through the website are governed by the applicable laws of the United Kingdom, subject to the mandatory consumer protections applying in the part of the United Kingdom where you live.
If you are a consumer, you may bring legal proceedings in the courts serving the part of the United Kingdom in which you reside.
Before beginning formal proceedings, we encourage you to contact us so that an attempt can be made to resolve the matter directly.
Nothing in this section restricts any mandatory legal rights available to you.