Refund policy

Returns

We hope you are satisfied with your purchase. However, you may request a return in accordance with the conditions set out below.

For most products purchased online, you have the right to cancel your order within 14 days of receiving it without providing a reason.

To exercise your right to cancel, you must notify us within the 14-day cancellation period using the contact details provided in the footer of this website.

Once you have notified us, the product must be returned within a further 14 days.

Return Conditions

To help us process your return, the product should be:

• Returned with all included components and accessories
• In its original packaging where reasonably possible
• Free from damage, stains, odours, hair or other avoidable signs of use
• Accompanied by valid proof of purchase

You may handle and inspect the product only to the extent reasonably necessary to establish its nature, characteristics and fit, as you would be permitted to do in a physical shop.

Please do not use the product during exercise or for an extended period if you are considering returning it.

Where handling has reduced the value of the product beyond what was reasonably necessary to inspect it, we may make an appropriate deduction from the refund where permitted by law.

How to Return a Product

Before returning a product, please contact us using the details provided in the footer of this website.

Return instructions and the appropriate return address will be provided after your request has been reviewed.

Please do not return a product to the address shown on the original parcel unless instructed to do so.

Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning it.

We recommend using a tracked postal service and retaining proof of postage. You remain responsible for the parcel until it has been delivered to the designated return address.

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

Eligible refunds will be issued to the original payment method.

Where required by law, the refund will include the price paid for the returned product and the cost of the least expensive standard delivery method offered at the time of purchase.

Additional delivery costs resulting from your selection of an enhanced, premium or express delivery method will not normally be refunded.

We may withhold the refund until we have received the returned product or you have supplied evidence that it has been returned, whichever occurs first.

Approved refunds will be processed without undue delay and no later than 14 days after the relevant return requirements have been satisfied.

Your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery.

Contact us promptly if a product is:

• Faulty
• Damaged on arrival
• Not as described
• Different from the product ordered
• Missing any included components

When contacting us, please provide your order details, a clear description of the issue and photographs where reasonably possible.

Where a product is confirmed to be faulty, damaged, incorrect or not as described, your statutory rights apply.

Depending on the circumstances, you may be entitled to a refund, repair, replacement, price reduction or another remedy available under applicable consumer law.

Where we ask you to return a confirmed faulty, damaged or incorrect product, we will cover reasonable return costs.

Exchanges

We do not currently offer direct exchanges.

To purchase a different product, please return the original product in accordance with this policy and place a new order separately.

Orders Returned to Sender

Where an order is returned to us because:

• The delivery address supplied was incorrect or incomplete
• Delivery was refused
• The parcel was not collected
• The carrier was unable to complete delivery following reasonable attempts

we may deduct reasonable delivery and return costs from any refund where permitted by law.

Sale and Promotional Products

Products purchased during a sale or promotion remain eligible for cancellation and return in accordance with your statutory rights.

A reduced price does not remove your legal rights where a product is faulty, damaged, incorrect or not as described.

Gifts

Refunds can only be issued to the original payment method used to place the order.

Statutory Rights

Nothing in this policy limits or excludes any rights available to you under applicable UK consumer law.

For return requests or questions about this policy, please use the contact details provided in the footer of this website.