Versand
Order Processing
Orders are processed before dispatch. Processing times may vary during weekends, public holidays, promotional periods or periods of unusually high demand.
Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking information.
Orders cannot always be amended or cancelled after processing has begun.
Delivery Destinations
We deliver to the destinations made available at checkout.
Delivery availability may depend on the delivery address, carrier coverage and local restrictions.
We reserve the right to cancel and refund an order where delivery is unavailable to the address provided.
Shipping Costs
Available shipping methods and their charges are displayed at checkout before payment is completed.
Any free-delivery offer will be subject to the conditions stated on the website at the time of purchase.
Estimated Delivery Times
Estimated delivery times are displayed at checkout, on the relevant product page or in the order confirmation.
Delivery estimates begin after the order has been processed and dispatched.
Unless a different delivery period has been agreed with you, orders will be delivered without undue delay and normally within 30 days after the contract is formed.
Delivery dates are estimates rather than guarantees unless a specific date has been expressly agreed.
Tracking
Where tracking is available, tracking details will be provided after dispatch.
Tracking information may take some time to update after the parcel has been handed to the carrier.
Delivery Delays
Delivery may be delayed by circumstances outside our reasonable control, including:
- Carrier disruption
- Severe weather
- Public holidays
- Industrial action
- Customs procedures
- High seasonal demand
- Incorrect or incomplete delivery information
- Events affecting transport or local delivery services
If your order is significantly delayed, please contact us using the details provided in the footer of this website.
Incorrect or Incomplete Addresses
You are responsible for checking that the delivery information provided at checkout is accurate and complete.
Please contact us as soon as possible if you notice an error. We cannot guarantee that changes can be made after processing or dispatch has begun.
Where an order cannot be delivered because the address supplied was incorrect or incomplete, additional delivery or return costs may apply where permitted by law.
Failed Delivery and Uncollected Parcels
Where delivery is attempted but cannot be completed, the carrier may:
- Make another delivery attempt
- Leave the parcel at an authorised safe place
- Deliver it to a collection point
- Provide instructions for rearranging delivery
You are responsible for following the carrier’s instructions and collecting the parcel within the stated period.
If a parcel is returned because it was refused, not collected or could not be delivered due to information supplied by you, reasonable delivery and return costs may be deducted from any refund where permitted by law.
Safe Places and Delivery Instructions
Where you request delivery to a safe place, neighbour, reception area or another nominated location, delivery to that location may be treated as completed.
Please ensure that any delivery instruction you provide is accurate and that the nominated location is reasonably secure.
Nothing in this section limits any responsibility that cannot legally be excluded.
Lost or Missing Parcels
If tracking shows no meaningful update or your parcel has not arrived within the expected period, please contact us.
We may ask you to confirm your delivery address and provide information needed to investigate the shipment.
Where an order is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with applicable consumer law.
The seller remains responsible for the goods until they are delivered to you or to a person or location identified by you, subject to applicable law.
Damaged Parcels
Please inspect the parcel and product as soon as reasonably possible after delivery.
If your order arrives damaged, contact us promptly and provide:
- Your order details
- A description of the damage
- Clear photographs of the parcel, packaging and product where possible
Please retain the packaging until the issue has been reviewed.
Your rights concerning damaged, faulty or incorrect products are explained in the Returns & Refunds Policy.
Split Shipments
Where an order contains more than one product, the items may occasionally be dispatched separately.
If this occurs, you may receive more than one parcel and separate tracking information. You will not be charged additional shipping fees unless this was clearly agreed during checkout.
International Delivery
Where international delivery is offered, orders may be subject to customs procedures, import duties, taxes or handling charges in the destination country.
Unless checkout clearly states that these costs are included, the recipient may be responsible for paying them.
Customs procedures may affect delivery times and are outside our direct control.
You are responsible for ensuring that the products ordered may legally be imported into the destination country.
Risk and Ownership
Responsibility for the goods remains with us until they are delivered to you, or to a person or location identified by you, in accordance with applicable consumer law.
Ownership of the goods passes to you once full payment has been received and the goods have been delivered.
Changes to This Policy
We may update this Shipping Policy to reflect changes to delivery services, carrier arrangements, legal requirements or business operations.
The shipping terms applying to an order will normally be those available when the order was placed.